We stand with our friends and colleagues in Ukraine.

Frequently Asked Questions

Find answers to all your queries about our service.

  • What is the minimum balance?

    The minimum balance you can maintain 0 of your currency, unless you are on overdraft.

  • What is the rate of interest?

    Our interest rate is determined by the amount of loan you want to take but not more than 5% of the total amount you can ever take.

  • When will I receive my account statement?

    Account statements is emailed in less than 10 minutes of request

  • Can I use any branch across all countries?

    Yes, unless there is an IP restriction from the country you are in.

  • How safe/secure is our net banking a/c?

    Our bank is protected with international standard SSL and it is highly secured.

  • How do I create a new password?

    It happens, sometimes you have to change your password or need help finding your username. You can do both at Forgot Password/Username.

  • How do I request a stop withdrawal on my account?

    You can request a stop withdrawal through West Lead Bank UK, by phone or by sending us an email to [email protected].

  • How do I find my account numbers?

    You can check your welcome email to see your account number or contact support.

  • How do I report suspicious activities?

    Login to your account to change your password or contact customer support at [email protected] immediately you notice any suspicious activity on your account.

  • Is there any fee for international transfers?

    There is no additional fee except the required transaction charge during transfer.

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